What is MovingaNow?
Movinga Now is an on demand app for inner-city item transportation.
How does MovingaNow work?
The MovingaNow app is simple to use. You start selecting the size of the vehicle and number of helpers you need. You can also only choose one driver, but in this case he won't help your carry your items. Choose the amount of hours you need the team for (1, 2, 4 or 8 hours) and the best day and time suitable for you. Don't forget to take in consideration the time to go down and up the stairs, to load and unload the truck and the distance between the pickup and delivery point. After booking, we will find the most suitable helper for your needs.
How much does the MovingaNow service cost?
Our prices start at 29 € and depend on your chosen service (with helpers, only one driver, car size, duration).
In which cities does Movinga Now operate?
MovingaNow is currently available in Berlin. More cities will follow soon.
At what times can the service be booked?
You can book services 24/7 to be performed from Monday to Saturday from 8:00 to 22:00, depending on the available capacity.
Will I be informed when my van arrives?
You will receive notifications with updates about your helper location in the integrated chat.
Can I contact my helper?
As soon as a helper has been assigned to your order, you can get in contact with them via our integrated chat.
What items are excluded from transport?
Dangerous items and items that are heavier than 80 kg.
How can I contact MovingaNow customer service?
You can reach us through the chat in the app or write an email to: firstname.lastname@example.org
When do I have to pay?
The payment is processed in the following days after the service is completed.
What are the payment options available?
The payment is made by credit card through Stripe payment platform.
How can I delete my credit card details?
You can remove your credit card information by logging into your account, clicking on Account > Payment Methods > “Remove”.
My credit card was not accepted? What can I do?
If your credit card does not get accepted please re-verify the entered data during the payment process. If your card is still not accepted, please contact us through the chat or call us on (030) 56 83 77 76.
Is the payment secure?
Payment is made via the Stripe online payment service. Stripe is certified as a PCI Level 1 service provider and meets the highest security requirements in the industry.